Your trusted technology partner
At Lumen MSP we're passionate about helping businesses thrive through technology — delivering reliable, future-ready IT that's tailored to each client.
Who we are
Lumen IT Solutions Limited was founded on 21 June 2023 and has risen, under its new brand Lumen MSP, into a sharper, more focused managed service provider. Behind that fresh brand sits 25 years of combined, top-tier IT knowledge — and a genuinely family-run business proudly based in Swindon.
We serve businesses across the UK, specialising in reliable, future-ready IT — from high-speed business broadband and VoIP telephony to managed IT support, Microsoft 365, cloud solutions and cyber security. We deliver end-to-end solutions that simply work.
Our approach is built on clarity, performance and genuine support. Whether you're a growing startup or an established enterprise, we keep you connected, secure and ahead of the curve — the kind of IT partner that feels like part of your team. We don't just solve problems; we help you use technology to move your business forward.
What you can expect from us
Honest & straightforward
No jargon, no surprises — friendly, competent people who tell it straight.
Always available
Support and service availability round the clock, 24/7, 365 days a year.
Built to grow
Scalable solutions and regular reviews that keep pace with your business.
Our promise to you
Our service charter outlines our commitment to making your IT experience hassle-free, so you can focus on growing your business — it's the cornerstone of how we provide support. As a business, our focus is on exceptional customer service, embracing new technology and promoting innovation. To deliver that, we pledge to:
- Always provide a straightforward and honest service.
- Always be helpful, friendly, polite and competent.
- Respond to your queries quickly and efficiently.
- Offer support and service availability round the clock — 24/7, 365 days a year, for you and your team.
- Listen to all your and your team's ideas on how we can improve.
- Provide you with the latest and greatest services available on the market.
- Maintain regular communication with you and your team.
- Meet and exceed all our time commitments.
- Ensure full disclosure and transparency.
- Guarantee scalability to meet your changing needs.
- Assist you in growing your business.
The people behind Lumen MSP
A small, dedicated, friendly team — you'll get to know us by name.
Trusted by businesses across the South West
“Transformed our business, from server-based to the cloud. This made all our information available 24/7 from anywhere! A VoIP phone system and laptop upgrade was also well overdue. Thank you.”
“Very professional and good customer service. Server and telecoms helped us build our business from a startup.”
“Great advice, products and service, and very affable to deal with. I would not hesitate to recommend Lumen to my clients and suppliers!”
Let's work together
Find out how Lumen MSP can support your business.