Support
Need a hand? We're ready to help.
On the phone with one of our engineers? Start a secure remote session below so we can see your screen and fix things fast.
Mon–Fri 08:00–18:00 · 24/7 for managed clients
Start a remote support session
Only click this while you're on the phone with a Lumen MSP engineer. It downloads a small, run-once app and gives you a code to read out — nothing is installed permanently, and you stay in control the whole time.
Click here to start your remote session →Powered by Splashtop SOS · secure, on-demand remote access
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Click the button
Tap the green button above to download and run the remote-support app.
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Read out your code
Give the on-screen code to your engineer and we'll take it from there.
Not an existing client yet?
If you're looking for IT support for your business, we'd love to talk.